Privacy Policy

This Privacy Policy outlines how mybabysleepconsultant.com collects, uses, and protects personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa and other relevant data protection standards.

1. Introduction

mybabysleepconsultant.com ("the Website," "we," "us," or "our"), owned and operated by Niharika Prinsloo, is committed to protecting the privacy of our clients and visitors. This policy applies to all personal information collected through our website, consultation forms, and service interactions.

2. Information We Collect

We collect personal information that is necessary to provide specialized sleep consulting services. This includes:

Parent/Guardian Information: Name, email address, phone number, and physical address (for home consultations).
Child’s Information: Given the nature of our services, we collect specific data regarding minors, including names, ages, birth history, health background (as relevant to sleep), current sleep routines, and daily schedules.
Communication Data: Information provided during inquiries, bookings, and follow-up support.
Technical Data: IP addresses, browser types, and usage patterns collected via cookies for website optimization.

3. Processing of Information Concerning Children

In compliance with POPIA, we acknowledge that information relating to children is classified as "Special Personal Information." We only process this data with the explicit consent of a parent or legal guardian, and solely for the purpose of developing personalized sleep plans and providing consulting support.

4. How We Use Your Information

Your data is processed for the following purposes:

Service Delivery: To assess your child’s sleep needs and create customized sleep coaching programs.
Communication: To schedule appointments, provide support, and respond to inquiries.
Marketing: With your consent, to send newsletters, blog updates, or information about new programs. You may opt out at any time.
Administration: To process payments and maintain business records.

5. Lawful Basis for Processing

We process your information based on:

Consent: Your explicit agreement when booking a service or signing up for communications.
Contractual Necessity: To fulfill the services you have purchased.
Legal Obligation: To comply with South African tax and business laws.

6. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. Data may be shared with trusted third parties only in the following circumstances:

Service Providers: Payment processors (e.g., PayFast or similar), email marketing platforms, and website hosting services that adhere to strict confidentiality standards.
Professional Necessity: In the event of a referral to another healthcare professional (only with your prior consent).
Legal Requirements: If required by law or a regulatory body.

7. Data Security

We implement robust technical and organizational measures to safeguard personal information against unauthorized access, loss, or destruction. This includes secure hosting, encrypted communications (SSL), and restricted access to sensitive client files.

8. Data Retention

We retain personal information only for as long as is necessary to fulfill the purposes for which it was collected or as required by law (e.g., financial records are typically kept for 5–7 years).

9. Your Rights

Under South African law, you have the right to:

Access: Request a copy of the personal information we hold about you.
Correction: Request that we update or correct inaccurate information.
Deletion: Request that we delete your data, subject to legal retention requirements.
Objection: Object to the processing of your data for direct marketing.
Complaint: Lodge a complaint with the Information Regulator (South Africa) if you believe your rights have been infringed.

10. Cookies

Our website uses cookies to enhance user experience. You can modify your browser settings to decline cookies, though this may affect website functionality.

Last Updated: January 2026